Location: 12 Grenfell Crescent, Nepean, ON

Job Types: Full-time, Permanent

Pay: $20.00-$23.00 per hour

Language Level: Bilingual (English & French) preferred

Expected Start Date: 2025-02-10

Are You a Customer Sales & Service Pro Looking for Your Next Opportunity?

We are expanding our Customer Sales Team and we're looking for a passionate, sales- driven, customer service obsessed representative to join our team here at Capital BBQ. We work in a fast-paced environment that involves constant interaction with customers, delivering friendly and courteous service while explaining product benefits and fulfilling customer needs so if this sounds like you we want to hear from you

Customer Service Representative Responsibilities:

• You are our company’s customer service ambassador and you will be responding to, and resolving all of our customers' questions and/or concerns through multiple channels including: In-person, e-mail, web, chat, and phone.
• You will be selling and suggesting amazing complimentary products to our customers to enhance the outdoor cooking and outdoor entertaining needs.
• You will track, record, and prioritize customers support issues based on urgency and impact, and you will work with Management as necessary to expedite resolutions to any issues impacting our customers.
• You will manage the customer order process including reviewing inventory availability, order confirmations, shipping notices, customer returns, etc.
• You will communicate with the warehouse team regarding any order discrepancies, missing items, shipping, and inventory issues affecting customer orders and work to creative the most positive experience for our customer.
• You are our front line of fraud prevention and will follow suspicious order investigation protocol to minimize and mitigate fraud.
• You will handle all customer inquiries/concerns/issues with courtesy, professionalism, and respect.

Customer Service Representative Requirements:

• Love to BBQ, grilling knowledge, or a foodie willing to learn.
• Minimum 2-year sales, and customer service experience.
• High School Diploma or equivalent.
• Strong Communications skills (verbal and written).
• Background in Retail and/or Customer Service.
• Proficient in Microsoft Office, Shopify, Zendesk.
• Exceptional interpersonal and communication skills.
• Effective problem-solving skills.
• Team player who works well in a Team oriented environment.
• Able to work independently with minimal supervision.
• Takes initiative with a “can-do attitude” and the desire to “make things happen”.
• Ability to work effectively with speed and urgency in a high productivity environment.
• Bilingual (English & French) would be an asset.

Sounds Like a Good Fit? Apply Today!

As an independent specialty retailer, we've built our business on offering the best product and customer service around in our space and we're looking for our next rockstar CSR to join our team to help us on our journey. If what we've shared resonates with you, we’d love to hear from you. Don't hesitate and apply today!

Location: 12 Grenfell Crescent, Nepean, ON

Job Types: Full-time, Permanent

Pay: From $20 an hour

Expected Start Date: 2025-02-20

Job Description:

We are looking to hire a Rockstar Order Shipping & Receiving Associate to join our warehouse operations team. You’ll be responsible for order processing ,packaging shipping and receiving.

To be considered for this position you will need to have a minimum of 2 years of warehouse shipping and receiving experience along with order processing. You need to have high attention to detail and strong computer skills and can pick up new software systems quickly. You can’t be afraid of rolling up your sleeves and pitching in wherever you can since we’re a scrappy entrepreneurial business at heart, after all!

Shipping/Recieving Warehouse Associate Resposibilities:

• Complete order processing, shipping and receiving activities, dealing with both LTL shipments, small parcel picking & packing , and preparing orders for local delivery.
• Preparing and expediting outgoing products, including labeling and shipping documentation to ensure timely and accurate delivery.
• Coordinating, receiving, inspecting, and shipping orders and completing and verifying all documentation.
• Updating and maintaining inventory counts ensuring stock integrity.
• Verifying part numbers and quantities against packing lists and purchase orders to ensure accuracy of products being shipped and received.
• Examining all outgoing and incoming shipments for damage and reporting issues to management and vendors.
• Moving products utilizing pallet jack and lift trucks to appropriate areas.
• Maintaining a clean, safe, and orderly working environment.
• Assisting other departments and coordinating cross-functional activities as needed.
• Improving processes to increase efficiency in job function.
• Responsibly performing duties in a safe manner and promoting safety to others in accordance with all safety policies and procedures.
• Other duties as assigned.

Qualifications & Requirements:

• Strong communication and customer service skills.
• Ability to work in a fast-paced, deadline-driven environment.
• Competent in Microsoft Office to include Word, Excel, and Outlook.
• Experience with Evosus ERP software is highly preferred.
• Excellent problem-solving skills.
• Ability to actively listen and follow directions and instructions.
• Organized and ability to multitask.
• Ability to work collaboratively with others to achieve a common goal.
• Self-motivated with a positive attitude.
• Ability to work independently.
• Must have own steel toe safety footwear.
• Fork lift experience required.
• Must be able to safely lift 50 lbs.

Experience:

• Warehouse: 2 years (required)

Sounds Like a Good Fit? Apply Today!

If you're experienced in warehouse operations and are looking to support a local business grow then look no further! We want to hear from you.

Location: 12 Grenfell Crescent, Nepean, ON

Job Types: Full-time, Permanent

Pay: $22–$25 an hour

Language Level: Bilingual (English & French)

Expected Start Date: 2025-02-15

Job Description:

We're looking for a passionate, sales-driven Customer Sales Advisor who is bilingual to join our team at Capital BBQ. We work in a fast-paced environment that involves constant interaction with customers, delivering luxury outdoor product solutions.

Retail Sales Associate Responsibilities:

• Introducing customers our amazing luxury, fun Outdoor Living products.
• Selling Outdoor Kitchens / BBQs/ Fireplaces and more.
• Hybrid Retail sales required as you will sell in the Showroom and Online.
• Using our custom software to create sales invoice.
• Keep our high- end showroom product organized and clean.
• Ensure that items are priced and labeled correctly
• Order items for customers.

Retail Sales Associate Requirements:

• Bilingual (English/French)
• Loves to BBQ or excited to learn from some of Ottawa's best.
• A Foodie at heart and passionate about customer service.
• Sales experience in a Retail environment (appliance or big ticket sales a plus).
• Excellent interpersonal skills.
• Able to work flexible work hours including weekdays, weekends and holidays.
• Ability to stay energized during busy shifts.
• Minimum 4 year Retail Sales

Experience:

• Sales: 4 years (required)
• Customer service: 4 years (required)

Sounds Like a Good Fit? Apply Today!

If you're experienced in warehouse operations and are looking to support a local business grow then look no further! We want to hear from you.

Emplacement: 12 Grenfell Crescent, Nepean, ON

Type de poste: Permanent, Temps partiel, Temps plein

Salaire: 22 $ à 25 $ de l’heure

Langue: Français (Obligatoire)

35 Ans à Faire Des « Héros de L’arrière-Cour »

Chez Capital BBQ, nous aidons nos clients à devenir des « héros de jardin » depuis 35 ans. Que vous recherchiez un nouveau gril, un fumoir, un foyer, des pièces et accessoires liés au barbecue, ou que vous envisagiez enfin d'investir dans la cuisine extérieure dont vous avez toujours rêvé, nous avons ce qu'il vous faut.

Description de L'emploi:

Nous recherchons un conseiller en vente à la clientèle passionné, axé sur la vente et bilingue pour se joindre à notre équipe chez Capital BBQ. Nous travaillons dans un environnement en évolution rapide qui implique une interaction constante avec les clients, fournissant des solutions de produits d'extérieur de luxe.

Responsabilités de L'associé Aux Ventes au Détail :

• Présentation aux clients de nos incroyables produits de luxe et amusants pour la vie en plein air.
• Vente de cuisines extérieures/barbecues/foyers et plus encore.
• Ventes au détail hybrides requises car vous vendrez dans la salle d'exposition et en ligne.
• Utilisation de notre logiciel personnalisé pour créer une facture de vente.
• Gardez notre produit de salle d'exposition haut de gamme organisé et propre.
• Assurez-vous que les articles sont correctement tarifés et étiquetés.
• Commandez des articles pour les clients.

Exigences Relatives Aux Vendeurs au Détail :

• Présentation aux clients de nos incroyables produits de luxe et amusants pour la vie en plein air.
• Vente de cuisines extérieures/barbecues/foyers et plus encore.
• Ventes au détail hybrides requises car vous vendrez dans la salle d'exposition et en ligne.
• Utilisation de notre logiciel personnalisé pour créer une facture de vente.
• Gardez notre produit de salle d'exposition haut de gamme organisé et propre.
• Assurez-vous que les articles sont correctement tarifés et étiquetés.
• Commandez des articles pour les clients.

Expérience:

• Vente: 4 ans (Obligatoire)
• Service à la clientèle: 2 ans (Obligatoire)
• Vente au détail: 4 ans (Obligatoire)

Langue:

• Français (Obligatoire)