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FREE UNITED STATES SHIPPING ON MOST NAPOLEON & BROIL KING GRILLS, ELECTRIC FIREPLACES & OUTDOOR KITCHENS* NO SALES TAX EXCEPT CALIFORNIA & FLORIDA
FREE UNITED STATES SHIPPING ON MOST NAPOLEON & BROIL KING GRILLS, ELECTRIC FIREPLACES & OUTDOOR KITCHENS* NO SALES TAX EXCEPT CALIFORNIA & FLORIDA

International Orders (Outside of North America)

We Ship Internationally! But we do have specific terms:

  • Only method of payment we accept for international orders is wire transfer from international buyers
  • All international orders MUST be picked up from our warehouse (ship terms: EXW, we provide more information about this below)
  • If you require us to fill out exporting documentation (B13A form) there is an additional $250 charge to complete this documentation
  • Caution: Your valve fitting may not be the same!

    All products offerings we carry are made to fit North American valve connections. Please either ask us about this, or ensure your valve connections have been customized to fit North American style connections. We do NOT have any other connections, nor are we able to do a custom valve job for you, this connection conversion must be completed the buyer.

    Our International Shipping Terms are shown below, in red:

    EXW Definition: Exporter places goods at their premises at importer’s disposal, i.e. works, factory or warehouse. For example: EXW Street Address, City, Country or EXW City, Country if the named address has been specified in the contract of sale. Exporter has limited obligations to provide export information and is not obliged to load the goods on any conveyance. Moreover, importer has to organize export clearance from the country of shipment. It should not be assumed that export formalities such as licenses, authorizations and security related information are the responsibility of the importer. The exporter must provide, at importer’s request, risk and expense, assistance in these export formalities.

    International Shipping Support

    We know shipping internationally is becoming more and more popular. Should you have any questions, special requests, or inquires, we are happy to assist. Get in-touch with us over e-mail or via phone and we will do our best to accommodate your request.

    Phone

    Store Phone: 613-228-0009
    Toll Free: 1-800-606-7879

    Get Support Now: