Job Description: We're looking for a passionate, and customer-focused Call Center Representative to join our Call Center team here at Capital BBQ. We work in a fast-paced environment that involves constant interaction with customers, delivering friendly and courteous service while explaining product benefits and fulfilling customer needs.

As a Call Center Representative you will be responsible for:
• Being the Company’s ambassador of Customer Service and effectively responding to and resolving questions and/or concerns through multiple channels (email, chat, and telephone).
• Tracking, recording, and prioritizing customers support issues based on urgency and impact.
• Working with Management as necessary to expedite resolutions of important customer-impacting issues.
• Managing the order process including inventory allocations, order confirmations, advance shipping notices, returns, etc.
• Communicate with the warehouse team regarding any order discrepancies, missing items, shipping, and inventory issues.
• Being the front line identifying fraud attempts and taking preventative actions to safeguard the business.
• Handling all customer inquiries/concerns/issues with courtesy and professionalism.

What are we looking for?
• Sales or Call Center experience.
• LOVE to BBQ (or excited to learn!)
• Strong Communications skills (verbal and written).
• Background in Retail and/or Customer Service.
• Exceptional interpersonal skills.
• Effective problem-solving skills.
• Team player who works well in a Team oriented environment.
• Able to work independently with minimal supervision.
• Takes initiative with a “can-do attitude” and the desire to “make things happen”.
• Bilingualism (English/French) is considered an asset.

Job Types: Full-time, Part-time, Temporary, Casual, Permanent

Salary: From $17.00 per hour

COVID-19 considerations: Our employees’ and customers’ safety is our top priority. Example of measures in place; All customers are required to wear a mask, curb-side pickup available, common surfaces are sanitized regularly, etc.

Job Description:
We're looking for a passionate, and customer-focused Sales Associate to join our team at Capital BBQ. We work in a fast-paced environment that involves constant interaction with customers, delivering friendly and courteous service while explaining product benefits and fulfilling customer needs. This role also involves store maintenance such as stocking shelves, merchandising, and general housekeeping.

Retail Sales Associate Responsibilities:
• Greet customers.
• Find items for customers.
• Provide information about products or current specials.
• Ring up purchases.
• Keep the store organized and stocked.
• Ensure that items are priced and labelled correctly
• Order items for customers.

Retail Sales Associate Requirements:
• Like to BBQ / Be a "Foodie
• A high school qualification or equivalent.
• Prior experience in retail.
• Excellent interpersonal skills.
• Flexible work hours.
• Ability to stay motivated during busy shifts.
• Basic mathematics skills.
• Bilingualism (English/French) is considered an asset

Part-time hours: 40 per week

Job Types: Full-time, Part-time, Temporary, Casual, Permanent
Salary: From $17.00 per hour

COVID-19 considerations:
Our employees’ and customers’ safety is our top priority. We follow all the health unit's recommended safety measures to ensure a safe shopping and work environment.

Job Description:
We are looking for an Ecommerce & Merchandising Coordinator to join our team. Reporting to the Director of eCommerce, this is a key individual on our eCommerce team focusing on managing and coordinating our online catalogue, our product content, and will also be responsible of ensuring on-time publishing of products on our site, while working directly with the eCommerce platform and related systems, maintain our data integrity, and working cross-functionally with our store, and operations teams.

What You’ll Do:
• Create and maintain products & collections in the Shopify database.
• Effectively merchandise products within the product category to influence conversion rate and sales.
• Manage new product flow process, tracking and organizing all product assets to guarantee products go live on time.
• Constantly seek ways to optimize and improve processes.
• Manage and review the campaign calendar to ensure the merchandising story is consistent on site – including copy, imagery, and pricing to ensure accuracy and adherence to brand guidelines.
• Ensure all products optimized for SEO performance & Accessibility compliance, with proper Alt Tags and Meta Tags applied for all products.
• Effectively hindsight product-selling to make informed product recommendations using reports to influence internal and external teams.
• Manage personalization tools for on-site, including search and smart collections.
• Coordinate with cross-functional departments and team members for timely delivery of tasks.

Requirements:
• Experience in eCommerce or retail.
• Passion for BBQ and a foodie.
• Hands-on experience with an E-commerce platform (Shopify, Bigcommerce, WooCommerce, Magento, Amazon, etc.).
• Strong copywriting and online research skills and critical thinking, with a focus on driving product conversion online.
• Basic HTML/Liquid coding to optimize the appearance of online content.
• Basic proficiency in MS Office Suite (Excel, Word, Outlook).
• Ability to multi-task and set priorities under time constraints.
• Strong organizational skills, with the ability to monitor and update online promotions, changing assets, product launch dates and more.
• Strong attention to detail, quality, and effective verbal and written communication skills along with excellent follow-through.
• Bilingual English/French is nice to have.

Job Types: Full-time, Permanent
Salary: From $18.00 per hour

COVID-19 considerations:
Our employees’ and customers’ safety is our top priority. We follow all the health unit's recommended safety measures to ensure a safe shopping and work environment.

Job Description: We're looking for a passionate, and customer-focused Customer Service Representative to join our Call Center team here at Capital BBQ & BBQing.com. We work in a fast-paced environment that involves constant interaction with customers, delivering friendly and courteous service while explaining product benefits and fulfilling customer needs.

As a Customer Service Representative you will be responsible for:
• Being the Company’s ambassador of Customer Service and effectively responding to and resolving questions and/or concerns through multiple channels (email, chat, and telephone).
• Tracking, recording, and prioritizing customers support issues based on urgency and impact.
• Working with Management as necessary to expedite resolutions of important customer-impacting issues.
• Managing the order process including inventory allocations, order confirmations, advance shipping notices, returns, etc.
• Communicate with the warehouse team regarding any order discrepancies, missing items, shipping, and inventory issues.
• Being the front line identifying fraud attempts and taking preventative actions to safeguard the business.
• Handling all customer inquiries/concerns/issues with courtesy and professionalism.

What are we looking for?
• Sales or Call Center experience.
• LOVE to BBQ (or excited to learn!)
• Strong Communications skills (verbal and written).
• Background in Retail and/or Customer Service.
• Exceptional interpersonal skills.
• Effective problem-solving skills.
• Team player who works well in a Team oriented environment.
• Able to work independently with minimal supervision.
• Takes initiative with a “can-do attitude” and the desire to “make things happen”.
• Bilingualism (English/French) is considered an asset.

Do you recognize yourself in this position? Apply today!

Job Types: Full-time, Part-time, Temporary, Casual, Permanent

Salary: From $17.00 per hour

COVID-19 considerations: Our employees’ and customers’ safety is our top priority. Example of measures in place; All customers are required to wear a mask, curbside pickup available, common surfaces are sanitized regularly, etc.

Job Description:
We're looking for a passionate, and customer-focused Sales Associate to join our team at Capital BBQ. We work in a fast-paced environment that involves constant interaction with customers, delivering friendly and courteous service while explaining product benefits and fulfilling customer needs. This role also involves store maintenance such as stocking shelves, merchandising, and general housekeeping.

Retail Sales Associate Responsibilities:
• Greet customers.
• Find items for customers.
• Provide information about products or current specials.
• Ring up purchases.
• Keep the store organized and stocked.
• Ensure that items are priced and labelled correctly
• Order items for customers.

Retail Sales Associate Requirements:
• Like to BBQ / Be a "Foodie
• A high school qualification or equivalent.
• Prior experience in retail.
• Excellent interpersonal skills.
• Flexible work hours.
• Ability to stay motivated during busy shifts.
• Basic mathematics skills.
• Bilingualism (English/French) is considered an asset

Job Types: Full-time, Part-time, Temporary, Casual, Permanent
Salary: From $17.00 per hour

COVID-19 considerations:
Our employees’ and customers’ safety is our top priority. We follow all the health unit's recommended safety measures to ensure a safe shopping and work environment.

Job Description:
We're looking for a passionate, and customer-focused Customer Service Representative to join our Call Center team here at Capital BBQ. We work in a fast-paced environment that involves constant interaction with customers, delivering friendly and courteous service while explaining product benefits and fulfilling customer needs.

As a Customer Sales & Service Representative (CSR) you will be responsible for:
• Being the Company’s ambassador of Customer Service and effectively responding to and resolving questions and/or concerns through multiple channels (email, chat, and telephone).
• Tracking, recording, and prioritizing customers support issues based on urgency and impact.
• Working with Management as necessary to expedite resolutions of important customer-impacting issues.
• Managing the order process including inventory allocations, order confirmations, advance shipping notices, returns, etc.
• Communicate with the warehouse team regarding any order discrepancies, missing items, shipping, and inventory issues.
• Being the front line identifying fraud attempts and taking preventative actions to safeguard the business.
• Handling all customer inquiries/concerns/issues with courtesy and professionalism.

What are we looking for?
• Sales or Call Center experience.
• LOVE to BBQ (or excited to learn!)
• Strong Communications skills (verbal and written).
• Background in Retail and/or Customer Service.
• Exceptional interpersonal skills.
• Effective problem-solving skills.
• Team player who works well in a Team oriented environment.
• Able to work independently with minimal supervision.
• Takes initiative with a “can-do attitude” and the desire to “make things happen”.
• Bilingualism (English/French) is considered an asset.

Job Types: Full-time, Part-time, Temporary, Casual, Permanent
Salary: From $17.00 per hour

COVID-19 considerations:
Our employees’ and customers’ safety is our top priority. We follow all the health unit's recommended safety measures to ensure a safe shopping and work environment.

Job Description: We're looking for a passionate, and customer-focused Call Center Representative to join our Call Center team here at Capital BBQ. We work in a fast-paced environment that involves constant interaction with customers, delivering friendly and courteous service while explaining product benefits and fulfilling customer needs.

As a Call Center Representative you will be responsible for:
• Being the Company’s ambassador of Customer Service and effectively responding to and resolving questions and/or concerns through multiple channels (email, chat, and telephone).
• Tracking, recording, and prioritizing customers support issues based on urgency and impact.
• Working with Management as necessary to expedite resolutions of important customer-impacting issues.
• Managing the order process including inventory allocations, order confirmations, advance shipping notices, returns, etc.
• Communicate with the warehouse team regarding any order discrepancies, missing items, shipping, and inventory issues.
• Being the front line identifying fraud attempts and taking preventative actions to safeguard the business.
• Handling all customer inquiries/concerns/issues with courtesy and professionalism.

What are we looking for?
• Sales or Call Center experience.
• LOVE to BBQ (or excited to learn!)
• Strong Communications skills (verbal and written).
• Background in Retail and/or Customer Service.
• Exceptional interpersonal skills.
• Effective problem-solving skills.
• Team player who works well in a Team oriented environment.
• Able to work independently with minimal supervision.
• Takes initiative with a “can-do attitude” and the desire to “make things happen”.
• Bilingualism (English/French) is considered an asset.

Job Types: Full-time, Part-time, Temporary, Casual, Permanent

Salary: From $17.00 per hour

COVID-19 considerations: Our employees’ and customers’ safety is our top priority. Example of measures in place; All customers are required to wear a mask, curb-side pickup available, common surfaces are sanitized regularly, etc.

Job Description:
We're looking for a passionate, and customer-focused Sales Associate to join our team at Capital BBQ. We work in a fast-paced environment that involves constant interaction with customers, delivering friendly and courteous service while explaining product benefits and fulfilling customer needs. This role also involves store maintenance such as stocking shelves, merchandising, and general housekeeping.

Retail Sales Associate Responsibilities:
• Greet customers.
• Find items for customers.
• Provide information about products or current specials.
• Ring up purchases.
• Keep the store organized and stocked.
• Ensure that items are priced and labelled correctly
• Order items for customers.

Retail Sales Associate Requirements:
• Like to BBQ / Be a "Foodie
• A high school qualification or equivalent.
• Prior experience in retail.
• Excellent interpersonal skills.
• Flexible work hours.
• Ability to stay motivated during busy shifts.
• Basic mathematics skills.
• Bilingualism (English/French) is considered an asset

Part-time hours: 40 per week

Job Types: Full-time, Part-time, Temporary, Casual, Permanent
Salary: From $17.00 per hour

COVID-19 considerations:
Our employees’ and customers’ safety is our top priority. We follow all the health unit's recommended safety measures to ensure a safe shopping and work environment.

Job Description:
We are looking for an Ecommerce & Merchandising Coordinator to join our team. Reporting to the Director of eCommerce, this is a key individual on our eCommerce team focusing on managing and coordinating our online catalogue, our product content, and will also be responsible of ensuring on-time publishing of products on our site, while working directly with the eCommerce platform and related systems, maintain our data integrity, and working cross-functionally with our store, and operations teams.

What You’ll Do:
• Create and maintain products & collections in the Shopify database.
• Effectively merchandise products within the product category to influence conversion rate and sales.
• Manage new product flow process, tracking and organizing all product assets to guarantee products go live on time.
• Constantly seek ways to optimize and improve processes.
• Manage and review the campaign calendar to ensure the merchandising story is consistent on site – including copy, imagery, and pricing to ensure accuracy and adherence to brand guidelines.
• Ensure all products optimized for SEO performance & Accessibility compliance, with proper Alt Tags and Meta Tags applied for all products.
• Effectively hindsight product-selling to make informed product recommendations using reports to influence internal and external teams.
• Manage personalization tools for on-site, including search and smart collections.
• Coordinate with cross-functional departments and team members for timely delivery of tasks.

Requirements:
• Experience in eCommerce or retail.
• Passion for BBQ and a foodie.
• Hands-on experience with an E-commerce platform (Shopify, Bigcommerce, WooCommerce, Magento, Amazon, etc.).
• Strong copywriting and online research skills and critical thinking, with a focus on driving product conversion online.
• Basic HTML/Liquid coding to optimize the appearance of online content.
• Basic proficiency in MS Office Suite (Excel, Word, Outlook).
• Ability to multi-task and set priorities under time constraints.
• Strong organizational skills, with the ability to monitor and update online promotions, changing assets, product launch dates and more.
• Strong attention to detail, quality, and effective verbal and written communication skills along with excellent follow-through.
• Bilingual English/French is nice to have.

Job Types: Full-time, Permanent
Salary: From $18.00 per hour

COVID-19 considerations:
Our employees’ and customers’ safety is our top priority. We follow all the health unit's recommended safety measures to ensure a safe shopping and work environment.

Job Description: We're looking for a passionate, and customer-focused Customer Service Representative to join our Call Center team here at Capital BBQ & BBQing.com. We work in a fast-paced environment that involves constant interaction with customers, delivering friendly and courteous service while explaining product benefits and fulfilling customer needs.

As a Customer Service Representative you will be responsible for:
• Being the Company’s ambassador of Customer Service and effectively responding to and resolving questions and/or concerns through multiple channels (email, chat, and telephone).
• Tracking, recording, and prioritizing customers support issues based on urgency and impact.
• Working with Management as necessary to expedite resolutions of important customer-impacting issues.
• Managing the order process including inventory allocations, order confirmations, advance shipping notices, returns, etc.
• Communicate with the warehouse team regarding any order discrepancies, missing items, shipping, and inventory issues.
• Being the front line identifying fraud attempts and taking preventative actions to safeguard the business.
• Handling all customer inquiries/concerns/issues with courtesy and professionalism.

What are we looking for?
• Sales or Call Center experience.
• LOVE to BBQ (or excited to learn!)
• Strong Communications skills (verbal and written).
• Background in Retail and/or Customer Service.
• Exceptional interpersonal skills.
• Effective problem-solving skills.
• Team player who works well in a Team oriented environment.
• Able to work independently with minimal supervision.
• Takes initiative with a “can-do attitude” and the desire to “make things happen”.
• Bilingualism (English/French) is considered an asset.

Do you recognize yourself in this position? Apply today!

Job Types: Full-time, Part-time, Temporary, Casual, Permanent

Salary: From $17.00 per hour

COVID-19 considerations: Our employees’ and customers’ safety is our top priority. Example of measures in place; All customers are required to wear a mask, curbside pickup available, common surfaces are sanitized regularly, etc.

Job Description:
We're looking for a passionate, and customer-focused Sales Associate to join our team at Capital BBQ. We work in a fast-paced environment that involves constant interaction with customers, delivering friendly and courteous service while explaining product benefits and fulfilling customer needs. This role also involves store maintenance such as stocking shelves, merchandising, and general housekeeping.

Retail Sales Associate Responsibilities:
• Greet customers.
• Find items for customers.
• Provide information about products or current specials.
• Ring up purchases.
• Keep the store organized and stocked.
• Ensure that items are priced and labelled correctly
• Order items for customers.

Retail Sales Associate Requirements:
• Like to BBQ / Be a "Foodie
• A high school qualification or equivalent.
• Prior experience in retail.
• Excellent interpersonal skills.
• Flexible work hours.
• Ability to stay motivated during busy shifts.
• Basic mathematics skills.
• Bilingualism (English/French) is considered an asset

Job Types: Full-time, Part-time, Temporary, Casual, Permanent
Salary: From $17.00 per hour

COVID-19 considerations:
Our employees’ and customers’ safety is our top priority. We follow all the health unit's recommended safety measures to ensure a safe shopping and work environment.

Job Description:
We are looking to hire highly efficient team member to join our warehouse and delivery team to ensure that our product gets to where it needs to go. This is a hybrid role that will see you assist in the warehouse with shipping and receiving and hit the road with our delivery team and delivery our product while providing top notch customer service to our customers. Responsibilities include loading and unloading products by hand or by use of hand trucks, collecting all rejected products upon approval by customer service, and ensuring that the delivery vehicle is always clean. You should also be able to build and maintain solid inter-departmental relationships to ensure effective communication. To be successful as a Warehouse and Delivery Associate you should be able to follow all company safety practices, be organized, and be detail-oriented. You must also be able to effectively engage with clients and customers while on delivery to ensure that their expectations are met.

Warehouse & Delivery Team Responsibilities:
• Loading and unloading company products.
• Assisting drivers to find delivery locations.
• Compiling accurate delivery records and reports.
• Reporting all delivery-related problems to senior staff.
• Effectively communicating with clients and customers to resolve complaints.
• Liaising with the main office or the warehouse logistics team to notify the driver of any changes to daily routes.
• Assisting with the unloading of the delivery vehicle at the end of each shift.
• Obtaining clients’ and customers’ signatures as an acknowledgment of having received the delivered products.
• Ensuring that all safety policies and procedures are adhered to.

Warehouse & Delivery Team Requirements:
• Proven experience working in warehousing, manufacturing, or production.
• Proven customer service experience is preferred.
• The ability to work in a fast-paced environment.
• The ability to work flexible hours.
• The ability to lift heavy objects up to 50 lbs.
• Excellent communication skills.
• Strong work ethic.

Expected start date: 2022-03-01
Job Types: Full-time, Part-time, Temporary, Casual, Permanent
Salary: From $18.00 per hour

COVID-19 considerations:
Our employees’ and customers’ safety is our top priority. We follow all the health unit's recommended safety measures to ensure a safe shopping and work environment.

Job Description: If you’re known as being “pretty handy” amongst your circle of friends, and you love putting things together then we’ve got a job for you! We're looking for a self-starting, detail-oriented, and mechanically inclined team member to join our Assembly Team. We’ll provide all the training and the tools that you need to get the job done.

Assembly Team Member Responsibilities:
• Have basic knowledge of how to use tools to assemble BBQs including screwdrivers & basic tools.
• Follow assembly and sub-assembly directions as documented by supplied manuals.
• Inspects and verifies the accuracy of the assembled units for conformance to specified standards.
• Conducts final inspection on assembled units prior to delivery or customer pickup.

Assembly Team Member Requirements:
• Ability to read, interpret and comprehend kitting protocols, process documents, and instructions.
• Must own steel toe boots and lift 50lbs Ability to work with tools.
• This role requires Standing for extended periods.
• Bending, crouching, kneeling, and lifting up to 50lbs.• Must be able to work well with others.
• Must have flexible availability (weekends included).
• Steel-toed boots are a must.
• No Experience requirements but being mechanically inclined is an asset.

Job Types: Full-time, Part-time, Temporary, Casual, Permanent
Salary: From $17.00 per hour

COVID-19 considerations:
Our employees’ and customers’ safety is our top priority. We follow all the health unit's recommended safety measures to ensure a safe shopping and work environment.

Job Description:
We're looking for a self-starting, detail-oriented Shipping & Receiving Associate to help us in our warehouse. The Shipping & Receiving Associate is a key member of our Operations team responsible for receiving, labelling, and storing incoming shipments, assessing stock for damages, keeping a concise record of inventory, and accurately filling customer orders. We've got a booming e-com business and a bustling warehouse so if you like to be where the action is at this is the place to be!

Shipping & Receiving Associate Responsibilities:
• Receiving, processing, labelling, and storing incoming stock.
• Maintaining clear records on all inventory and stock.
• Inspecting all stock for damages and keeping records of damages.
• Organizing the warehouse space.
• Preparing orders for shipment.
• Recording exact arrival and departure times for shipments.
• Operating stock management tools; for example, a forklift.
• Counting stock and keeping inventory records.

Shipping & Receiving Associate Requirements:
• Excellent attendance and punctuality.
• No criminal record.
• If not a Canadian citizen, or permanent resident, must have a Valid Work Visa.
• Able to work in a fast-paced warehouse environment, perform repetitively and perform very physically demanding tasks with minimal supervision.
• Attentive to details with strong organizational skills.
• Must be able to comfortably lift 50 lbs (40 kgs).
• Steel-toed boots required.
• Experience using a forklift, or willing to learn, would be a huge asset.

Expected start date: 2022-02-15
Job Types: Full-time, Part-time, Temporary, Casual, Permanent
Salary: From $17.00 per hour

COVID-19 considerations:
Our employees’ and customers’ safety is our top priority. We follow all the health unit's recommended safety measures to ensure a safe shopping and work environment.

Job Description:
We're looking for a passionate, and customer-focused Customer Service Representative to join our Call Center team here at Capital BBQ. We work in a fast-paced environment that involves constant interaction with customers, delivering friendly and courteous service while explaining product benefits and fulfilling customer needs.

As a Customer Sales & Service Representative (CSR) you will be responsible for:
• Being the Company’s ambassador of Customer Service and effectively responding to and resolving questions and/or concerns through multiple channels (email, chat, and telephone).
• Tracking, recording, and prioritizing customers support issues based on urgency and impact.
• Working with Management as necessary to expedite resolutions of important customer-impacting issues.
• Managing the order process including inventory allocations, order confirmations, advance shipping notices, returns, etc.
• Communicate with the warehouse team regarding any order discrepancies, missing items, shipping, and inventory issues.
• Being the front line identifying fraud attempts and taking preventative actions to safeguard the business.
• Handling all customer inquiries/concerns/issues with courtesy and professionalism.

What are we looking for?
• Sales or Call Center experience.
• LOVE to BBQ (or excited to learn!)
• Strong Communications skills (verbal and written).
• Background in Retail and/or Customer Service.
• Exceptional interpersonal skills.
• Effective problem-solving skills.
• Team player who works well in a Team oriented environment.
• Able to work independently with minimal supervision.
• Takes initiative with a “can-do attitude” and the desire to “make things happen”.
• Bilingualism (English/French) is considered an asset.

Job Types: Full-time, Part-time, Temporary, Casual, Permanent
Salary: From $17.00 per hour

COVID-19 considerations:
Our employees’ and customers’ safety is our top priority. We follow all the health unit's recommended safety measures to ensure a safe shopping and work environment.