Our Commitment to You
At BBQing.com (operated by Capital BBQ), we take your privacy and the security of your personal information seriously. This policy explains what information we collect, how we use it, and your rights regarding that information.
Information We Collect
Information you provide directly:
- Name, email address, phone number, and billing/shipping address when placing an order or creating an account
- Payment information (processed securely — we do not store full credit card numbers).
- Communications you send us, such as customer service inquiries.
Information collected automatically:
- Browser type, IP address, and device information
- Pages visited, time spent on the site, and links clicked
- Purchase history and browsing behaviour on our site
- Cookie and tracking pixel data (see Cookies section below)
How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Send order confirmations, shipping updates, and receipts
- Respond to customer service requests
- Improve our website and product offerings
- Send promotional emails or offers (you may opt out at any time)
- Comply with legal obligations
Sharing of Your Information
We do not sell your personal information to third parties.
We may share your information only in the following limited circumstances:
- Service providers who help us operate our business (e.g., payment processors, shipping carriers, email platforms) these parties are contractually bound to protect your data and may only use it to perform services on our behalf
- Legal compliance — if required by law, court order, or government authority
- Business transfers — in the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity
We will never share, rent, or sell your personal information for third-party marketing purposes.
Cookies & Tracking Technologies
BBQing.com uses cookies, tracking pixels, and similar technologies. These help us:
- Keep your shopping cart active during your visit
- Remember your preferences and login status
- Analyze site traffic and improve user experience
- Serve relevant advertisements on other websites (via third-party partners such as Google and Meta)
Your choices: You can control or disable cookies through your browser settings at any time. Note that disabling cookies may affect the functionality of certain parts of our site. You may also opt out of interest-based advertising at optout.aboutads.info or optout.networkadvertising.org.
Security
All transactions on BBQing.com are processed over an encrypted HTTPS connection using TLS (Transport Layer Security). Payment information is handled by PCI-DSS-compliant payment processors, and we do not store your full credit card details on our servers.
While we implement industry-standard safeguards to protect your data, no method of transmission over the internet is 100% secure. We encourage you to use a strong, unique password for your account and to contact us immediately if you suspect any unauthorized access.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including for legal, accounting, or reporting requirements. You may request deletion of your account and associated data at any time (see Your Rights below).
Your Rights
Depending on your location, you may have the right to:
- Access — the personal information we hold about you
- Correct — inaccurate or incomplete information
- Request deletion — your personal data
- Opt out — marketing communications at any time
- Data portability — receive a copy of your data in a portable format
EU/UK residents (GDPR): You have additional rights, including the right to restrict processing and to lodge a complaint with your local supervisory authority.
To exercise any of these rights, contact us at the information below.
Children's Privacy
BBQing.com is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us, and we will promptly delete it.
Changes to This Policy
We may update this policy from time to time. When we do, we will revise the "Last Updated" date at the top. We encourage you to review this policy periodically. Continued use of our site following any changes constitutes your acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this policy, please contact us:
- BBQing.com / Capital BBQ
- Phone: 613-228-0009
- Toll-Free: 1-800-606-7879
- Email: support@bbqing.com
- Address: 12 Grenfell Crescent, Ottawa, Ontario K2G 0G2
Last Updated: March 11, 2026
