Job Description: If you’re familiar with warehouse operations and are also known as being “pretty handy” amongst your circle of friends, then we’ve got a job for you! We're looking for a self-starting, detail-oriented Shipping, Receiving & Assembly Associate to help us in our warehouse. The Warehouse & Assembly Associate is a key member of our Operations team responsible for receiving, labeling, and storing incoming shipments, assessing stock for damages, keeping a concise record of inventory, accurately filling customer orders, and assembling units as needed for customers. We've got a booming e-com and retail business and a bustling warehouse so if you like to be where the action is this is the place to be!

Warehouse & Assembly Associate Responsibilities:
• Have basic knowledge of how to use tools to assemble BBQs including screwdrivers & basic tools.
• Follow assembly and sub-assembly directions as documented by supplied manuals.
• Inspects and verifies the accuracy of the assembled units for conformance to specified standards.
• Conducts final inspection on assembled units prior to delivery or customer pickup.
• Receiving, processing, labelling, and storing incoming stock.
• Maintaining clear records on all inventory and stock.
• Inspecting all stock for damages and keeping records of damages.
• Organizing the warehouse space.
• Preparing orders for shipment.
• Recording exact arrival and departure times for shipments.
• Operating stock management tools; for example, a forklift.
• Counting stock and keeping inventory records.

Warehouse & Assembly Associate Requirements:
• Excellent attendance and punctuality.
• No criminal record.
• If not a Canadian citizen, or permanent resident, must have a valid work Visa.
• Able to work in a fast-paced warehouse environment, perform repetitively and perform very physically demanding tasks with minimal supervision.
• Attentive to details with strong organizational skills.
• Must be able to comfortably lift 50 lbs (40 kgs).
• Steel-toed boots required.
• Experience using a forklift, or being willing to learn, would be a huge asset.

Do you recognize yourself in this position? Apply today!

Job Types: Full-time, Part-time, Permanent

Salary: From $17.00 per hour

Job Description: We're looking for a passionate, and customer-focused Call Center Representative to join our Call Center team here at Capital BBQ. We work in a fast-paced environment that involves constant interaction with customers, delivering friendly and courteous service while explaining product benefits and fulfilling customer needs.

As a Call Center Representative, you will be responsible for:
• Being the Company’s ambassador of Customer Service and effectively responding to and resolving questions and/or concerns through multiple channels (email, chat, and telephone).
• Tracking, recording, and prioritizing customers support issues based on urgency and impact.
• Working with Management as necessary to expedite resolutions of important customer-impacting issues.
• Managing the order process including inventory allocations, order confirmations, advance shipping notices, returns, etc.
• Communicate with the warehouse team regarding any order discrepancies, missing items, shipping, and inventory issues.
• Being the front line identifying fraud attempts and taking preventative actions to safeguard the business.
• Handling all customer inquiries/concerns/issues with courtesy and professionalism.

What are we looking for?
• Bilingualism (English/French)
• Sales or Call Center experience.
• LOVE to BBQ (or excited to learn!)
• Strong Communications skills (verbal and written).
• Background in Retail and/or Customer Service.
• Exceptional interpersonal skills.
• Effective problem-solving skills.
• Team player who works well in a Team oriented environment.
• Able to work independently with minimal supervision.
• Takes initiative with a “can-do attitude” and the desire to “make things happen”.

Do you recognize yourself in this position? Apply today!

Job Types: Full-time, Permanent

Salary: From $17.00 per hour