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FREE OTTAWA / GATINEAU DELIVERY ON ORDERS OVER $699 and FREE SHIPPING OVER $999*
FREE OTTAWA / GATINEAU DELIVERY ON ORDERS OVER $699 and FREE SHIPPING OVER $999*
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Pre-Order Frequently Asked Questions

At BBQing.com, we offer a premier selection of BBQs, grills, smokers, outdoor kitchens, patio heaters, furniture, and accessories. While we keep popular products in stock for pickup, shipping or delivery, many come in multiple variants (e.g., color, fuel type, configuration), making it impossible to stock every option.

That’s why we offer pre-orders! This allows us to provide a much wider selection of products beyond what we keep in stock. With our pre-order system, you can secure the exact product you want while enjoying clear communication, flexible payment options, and priority fulfillment.

Quick Overview

✔ Pre-Order with Confidence – Secure your item with a 10% refundable deposit.

✔ Personalized Updates – Our team will personally contact you to confirm the expected delivery timeline, in addition to our automated confirmation emails.

✔ Flexible Payment – The balance is due before pickup, shipping or delivery and will be collected once your order is ready.

✔ Priority Fulfillment – Pre-orders are processed as soon as stock arrives.

✔ Expanded Selection – Access a much wider range of product options, variants, and vendor offerings that aren’t always stocked in-store.

✔ Clear Delivery Timelines – If an item takes longer than 90 days, we will proactively reach out with an update on the next steps.

✔ Easy Cancellations – Cancel anytime before shipment for a full refund.

Section 1: General Questions

What is a pre-order?

A pre-order allows you to reserve an item before it’s officially restocked. This is especially helpful for high-demand products and product variations that may not be part of our regular in-stock selection.

Why should I pre-order instead of waiting?

✔ Guaranteed Availability – Secure your order before stock runs out.

✔ Expanded Selection – Order from a larger catalog of products and variants offered by our vendors.

✔ Price Protection – Lock in your price, even if prices go up.

✔ Flexible Payments – Pay just 10% upfront and the balance before shipment.

✔ Regular Updates – Stay informed every step of the way.

How does a pre-order work?
  1. Place your pre-order with a 10% deposit.
  2. Get immediate confirmation via email.
  3. A real team member will contact you to confirm the estimated arrival date, regardless of whether it was displayed on the product page.
  4. Once the item is ready, we’ll email and call you to arrange the balance payment before shipping.
  5. The order ships as soon as it’s paid in full.

Section 2: Payment & Deposits

Do I need to pay the full price upfront?

No! A 10% deposit secures your order. The remaining balance is due before shipment.

How does balance payment work?
  • As soon as your pre-ordered item arrives and is ready to ship, our team will reach out via email and phone to collect the balance payment.
  • Orders must be paid in full before leaving our warehouse.
  • If an item takes longer than 90 days, we will proactively reach out with an update and adjust the balance payment timeline accordingly.
What payment methods do you accept for pre-orders?

We accept the following payment methods for online pre-orders:

✔ Shopify Payments & Shop Pay (Visa, Mastercard, Amex, Apple Pay, Google Pay)

✔ PayPal Express

Want to use a different payment method? Contact us, and we’ll assist you in placing your pre-order manually.

Section 3: Timelines & Delivery

When will my pre-ordered item be shipped?​
  • Whenever possible, we display an expected availability date on the product page.
  • Regardless of whether an expected arrival date is listed, our team will always contact you after your order is placed to confirm the estimated timeline.
  • Most pre-orders ship within 90 days, but if there’s a delay, we’ll keep you informed.
How will I be updated on my pre-order status?
  • Immediate email confirmation when you place your order.
  • A real team member will follow up with the estimated availability.
  • Final balance request via email & phone call when the item is ready to ship.
  • Additional updates if there are any unexpected delays.

Section 4: Cancellations & Refunds

Is my deposit refundable?

Yes! You can cancel your pre-order at any time before shipping and receive a full refund of your 10% deposit.

How do I cancel my pre-order?

To cancel, simply contact our support team via:

Include your order number for faster processing.

What if the product is discontinued or unavailable?

If your pre-ordered item is no longer available, you can:

✔ Receive a full refund.

✔ Choose a similar or upgraded product.

✔ Keep your order on backorder until it restocks.

Section 5: Changes & Modifications

Can I change my shipping address after placing a pre-order?

Yes! Contact us before shipment, and we’ll update your shipping details.

Can I modify the product specifications (e.g., size, color) after placing a pre-order?

If your pre-order hasn’t been processed yet, we’ll do our best to accommodate changes. Contact our support team ASAP.

Can I update my payment method?

Yes! If your card changes or expires, contact us to update your payment details.

Section 6: Post-Purchase Considerations

Can I return or exchange a pre-ordered item?

Yes! Our standard return and exchange policies apply to pre-orders.

✔ Returns accepted within 30 days (must be unused & in original packaging).

✔ Exchanges available if you need a different product or size.

Section 7: Communication & Support

How do I contact customer support?

You can reach us via:

📧 Email: support@bbqing.com

📞 Phone: 613-228-0009 / Toll-Free: 1-800-606-7879

I didn’t receive a confirmation email for my pre-order. What should I do?
  1. Check your spam/junk folder.
  2. Verify your email address was entered correctly.
  3. Contact us if you still haven’t received it.
Have more questions?

📧 Email us at support@bbqing.com or call 1-800-606-7879 for assistance.

Thank you for choosing BBQing.com! 🔥 

*Some exceptions may apply, but we will always communicate any changes with you in advance.