Phone
Location
12 Grenfell Crescent
Nepean, ON K2G 0G2
Regular Hours
Mon - Sat: 9:30 AM - 5:00 PM
Sun: 10:00 AM – 5:00 PM
Frequently Asked Questions
What is your return policy?
Defective/damaged items can be returned within 30 days. Unused items may be refunded minus a 35% restocking fee; used items aren't accepted.
Learn MoreCan I change or cancel my order?
Contact us as soon as possible. If your order hasn't shipped yet, we'll do our best to help.
Do you price match?
We may price match on qualifying items. Send us a link and we'll confirm if it applies.
Learn MoreHow long does shipping take?
In-stock items ship in about 2–12 business days. Ottawa–Gatineau eligible orders may get next-business-day local delivery.
Learn MoreDo you ship internationally?
We ship within Canada only. U.S. customers should order from usa.bbqing.com.
How can I track my order?
You'll receive tracking by email once your order ships, so you can follow your delivery.
