Local Delivery & Professional Setup
White Glove Delivery & Professional Assembly
Our Promise
More Than a Delivery
Any retailer can drop a box at your door. We chose a different approach. When you purchase our White Glove Delivery & Professional Assembly, we personally deliver it assembled and polished, to your preferred location, connect it to an existing accessible gas outlet, test fire, and ensure you are set up ready to grill the moment we leave — because the moment your grill arrives should feel as exciting as the moment you bought it.
We're not delivering a box. We're delivering the first meal, the first gathering, the first time your backyard becomes the heart of every occasion worth remembering — and we treat every delivery like it's the only one that matters.
— Capital BBQ Standard of Excellence
Service Options
Choose Your Delivery Experience
We offer two delivery tiers so you get exactly the level of service you need — with no pressure and no hidden complexity.
Box Delivery
- Delivery of boxed, unassembled unit
- Placed at your preferred outdoor or garage location
- Quick, straightforward drop-off
White Glove Local Delivery & Professional Assembly
- Expert in-store assembly & full inspection
- Delivery to your preferred outdoor placement
- Gas connection to existing supply (propane or natural gas)
- Leak test performed & shown to you
- First ignition demonstration
- Owner tutorial on controls, grates & maintenance
- All packaging removed — backyard left spotless
Delivery Zones
Pricing by Zone
We deliver locally within 65 km. Pricing is straightforward and based on your zone and chosen service level.
| Zone | Service | Delivery Fee |
|---|---|---|
| Up to 35 km | Box Delivery | Free |
| White Glove Local Delivery & Professional Assembly | $169.90 | |
| 36 km – 65 km | Box Delivery | $69.95 |
| White Glove Local Delivery & Professional Assembly | $189.90 |
Limited Access Surcharge: Deliveries requiring complex access routes — such as rooftop terraces, condo balconies, or pathways with significant stairs — are assessed individually before a surcharge is confirmed. Our team will always discuss this with you before delivery day so there are never any surprises.
The Experience
What Happens on Delivery Day
Every White Glove delivery follows the same standard — because consistency is what makes an experience trustworthy.
Showroom-Ready Before We Load
Your grill is fully assembled in our shop, then given a complete inspection — every surface wiped down, all screws tightened, all protective films and packaging removed. If it doesn't meet our standard, it doesn't leave our floor.
A Professional Team Arrives
Our uniformed, Capital BBQ delivery team introduces themselves by name, confirms your preferred placement location before unloading, and uses floor protectors wherever needed to protect your home or patio.
Gas Connection & Leak Test
We'll connect your grill to your existing propane tank or natural gas fitting, perform a leak test right in front of you, and point out your gas shut-off valve — so you feel in control from the start.
First Light — Together
We fire up your grill and walk you through the ignition process so you know exactly what to expect. If anything looks off, we address it on the spot — not later.
Your Owner Tutorial
A quick, friendly walk-through of your burner controls, warming rack, grease tray, and side burners — practical, helpful, and tailored to your model.
We Leave It Perfect
Final wipe-down, all packaging removed, and your backyard left cleaner than we found it. Then we ask: "Is there anything else we can help with today?" — because we're in no rush until you're completely satisfied.
Gas Connection
What's Included & What to Know
Gas connection is included as a standard appliance hook-up to an existing gas supply. Our team connects grills to accessible, visibly maintained propane tanks and natural gas quick-connect fittings. We do not perform gas line installation, modification, or safety certification. If a supply outlet or fitting appears damaged or unsuitable, we'll advise you and recommend a licensed gas fitter before completing the connection — your safety always comes first.
Questions
Frequently Asked Questions
Yes — we do our best to reach your final destination. Before delivery, our team will confirm your access details (doorways, hallways, stairs, balcony dimensions) to ensure we can safely get your grill exactly where you want it. Where assembled delivery isn't feasible, we'll always communicate that in advance and recommend the right option.
Our Customer Service team will reach out within 24 hours to confirm your delivery details, review access to your final location, and set a delivery date that works for you. This call ensures everything is set up perfectly before our team arrives.
Yes — an adult (18+) must be present for all deliveries, particularly for White Glove service. This ensures you're there for the tutorial, gas connection, and first ignition so you feel confident with your new grill from day one.
Yes. We connect to existing natural gas quick-connect fittings and propane tanks as part of our White Glove service. We do not install new gas lines or modify existing plumbing — you'll need a licensed gas fitter for that. If your fitting is in good condition and accessible, we'll have you connected and tested before we leave.
For every White Glove Local Delivery & Professional Assembly, we stand behind the service and the product we deliver — completely. If your grill isn't running perfectly, we're here. A real person, a real conversation, and a genuine commitment to making it right. Call us at 613-228-0009 or email info@capitalbbq.ca and we'll troubleshoot with you, advise you, and do whatever it takes to get you back grilling without delay. That's our promise — not just on delivery day, but every day after.
